CASE 1

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With a proven track record, Skarrow Associates has broken new ground for a number of clients. The following are case studies of successful client interactions.

Problem: How to solve communication and productivity problems, given foreign competition, and faster turn-around time.
Due to staff resistance, a self-described “old line” textile manufacturer had difficulty developing a market-driven corporate culture. The company was involved in niche marketing, with a business requiring myriad dye and set-up runs and swift turnaround.

With its marketing office in New York and its manufacturing department in the South, the company's managers had to deal with different regions and populations. Communication and rapport between marketing and sales, customer service, and manufacturing were virtually non existent. Reporting lines were strained, and staff performance was lackluster at best. Due to these factors the company's bottom line had seriously eroded over the course of a decade, and no improvement was in sight.

Solution: A fun to play simulation based on thorough research
To combat decreased productivity, morale, and market share, Skarrow Associates designed a board game in which trainees managed a fictitious company similar to their own. Through a team-based approach using a board, dice, and playing cards, the simulation familiarized participants with the gamut of steps needed to complete a sale.

This creative training method, originally designed for 1,000 managers, was played by many more participants, ranging from the divisional president to plant supervisors. The project was such a success that the manufacturer has modified the game for another company division.